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Self Service Reset Password Management 3.22
Author:
Supported languages: English/French/German/Italian/Polish/Spanish
Supported OS: WinXP / Windows2000 / Windows2003
Price: $299.00
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Free Self Service Reset Password Management download - 6.03 Mb
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SSRPM is a self-service password reset solution that allows end-users to reset their own password, even if they have forgotten their current password. SSRPM helps organizations to reduce helpdesk operating costs, improve security, and increase productivity. SSRPM reduces the number of password related helpdesk calls (studies show that 15% to 35% of helpdesk calls are password related).
Less involvement of IT staff
Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved.
The password requests volume is also related to the password procedures in an organization. The volume will increase significantly if the password complexity rules are enabled. The same will likely happen if the period allowed for a password reset is reduced.
With SSRPM, end-users can reset their own passwords. They do not have to wait until the helpdesk can service their requests. This will drastically reduce both user downtime and the number of calls to the Helpdesk.
Increased security
Few organizations have a strong policy in place for lodging and servicing reset password requests. Imagine the consequences if an employee calls the Helpdesk for a password reset request, pretending to be the senior financial officer ‘John Smith’.
SSRPM offers end-users an interface which is both secure and easy to use. At the same time, administrators are offered full control over the validation process. They determine the validation questions and specify how many questions must be
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| Keywords: |
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Self Service, Reset, Password, Management, Manager, Password Reset, Password Manager
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